Refund policy

Information on the exercising of your right of revocation

Revocation instruction
Right of revocation
You have the right to revoke this contract within fourteen days without stating your reasons.
The revocation period is fourteen days from the date of conclusion of the contract. In order to exercise your right of revocation, you must contact
GARTNER KG, Linzer Strasse 40, 4650 Lambach, Austria 0043 / 7245 / 234-4318, e-mail:
and inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached template revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of your exercising of your right of revocation before the end of the revocation period.
Consequences of revocation
Should you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

If you have requested that the services should commence during the revocation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercising of your right of revocation in respect of this contract vis-a-vis the total scope of the services provided for in this contract.
Annex 2: Template revocation form (Annex I B to the FAGG)

Revocation form
(If you wish to cancel the contract, please fill out this form and send it back)
To: GARTNER KG, Linzer Strasse 40, 4650 Lambach, Austria, Tel. 0043 / 7245 / 234-4318, e-mail:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase
of the following goods (*)/the provision of the following service (*)
-Ordered on (*)/received on (*)
-Name of the consumer(s)
-Address of the consumer(s)
-Signature of the consumer(s) (only in the case of paper notification)
(*) Delete as applicable.